What am I agreeing to?Terms.
These are the terms you agree to when you use this site or buy something from us. We have tried to write them like a person talking, because terms nobody reads protect nobody.
Last updated September 29, 2026. These terms cover stolanacres.com and our subdomains read.stolanacres.com, operator.stolanacres.com and reinvention.stolanacres.com. Physical goods bought through shop.stolanacres.com are also covered by the policies published on that store. Questions: hello@stolanacres.com.
Who you are dealing with
Stolan Acres is an identity-first brand studio operated by Steve and Nolan in Michigan, United States. When we say "we" or "us" we mean Stolan Acres. When we say "you" we mean you, whether you are reading, subscribing, or buying.
By using this site or buying from us, you agree to what follows. If you do not agree, do not use the site.
What we sell
Three different things, and they carry different terms because they genuinely are different:
- Digital products. The Identity Pack, The Operator, Reinvention OS. You pay, you get access immediately.
- Services. The Page ($497), The Site ($2,497), The Site + Kit ($4,497), and Brand System Build (from $12k) and Brand Stewardship. Human work, done to a scope we agree with you first. The identity work is inside every rung; it is never sold separately.
- Physical goods. Sold through our shop, shipped to you.
Prices are listed on the relevant page and can change. The price you are shown when you buy is the price you pay.
Services: how the work runs
We take a small number of clients at a time on purpose. When you book, we reserve capacity that we are then not selling to anyone else.
Before any engagement starts we agree the scope in writing: what we are making, what we need from you, and roughly when. If the scope changes along the way, we agree that in writing too, before we do the extra work. No surprise invoices.
Our timelines assume you get us what we ask for. If your inputs are late, the delivery date moves by roughly the same amount. We will tell you when that happens rather than let the date drift quietly.
Refunds and cancellations
Written plainly, because this is the part people need to know before they buy, not after.
| What you bought | Where you stand |
|---|---|
| The Identity Pack ($27) | The Identity Pack is a digital product. It is made from your own answers and opens on your screen the moment your payment is confirmed, and we email you the link to it, so all sales are final and we do not give refunds, including if you change your mind. What we do instead: for 30 days from the day you paid, you can remake your pack free as often as you like by changing your Plate and opening your pack again, and if it came out wrong, write hello@stolanacres.com from the email you paid with and we will remake it with you. If you were charged twice, or your pack never opened and we cannot fix it, we will make that right, which can include refunding the charge. Nothing here takes away any right the law where you live gives you and that cannot be waived. |
| Digital products (The Operator, Reinvention OS) | Digital products are not refundable. They are delivered the moment you pay and cannot be returned. If something is actually broken, it will not open, or you were charged twice, email us and we will fix it. |
| The Page, The Site, The Site + Kit, Brand System Build | Non-refundable once the work has started or a session has been booked, because we have reserved capacity and begun spending hours on you. Cancel before either of those and you get a full refund, no argument. |
| Brand Stewardship (monthly retainer) | Cancel any time, effective at the end of the month you have already paid for. We do not lock you in and we do not pro-rate backwards. |
| Physical goods | 30 days from delivery, unused and in original packaging. Custom and personalized pieces cannot be returned, for the obvious reason. Details are in the shop's refund policy. |
If something has genuinely gone wrong, say so. We would rather sort it out than hide behind a table.
The Identity Pack: no refunds, free remakes
A remake is a fresh Identity Pack made from your Plate as it is now. New colors, a new photo or logo, new words on your Plate: your files and your written pieces are made again from them. It is a redo of the same product. It is never money back and never store credit.
There are two ways to get one, both free for 30 days from the day you paid:
- On your own, as often as you like. Change your Plate, then open your pack again from the link in your pack email. The pack remakes itself.
- With us. If the pack came out wrong and changing your Plate does not fix it, write hello@stolanacres.com from the email address you paid with. Tell us what is off. We remake it with you and send you the link.
What a remake does not cover: a different product (The Page, a website, printing), printing costs or print shop errors, changes after the 30 days, or a second business or a second person's Plate, since one pack is for one Plate. It also cannot fix anything we cannot see on your Plate or your own page, since the pack is made only from what you give it.
None of this applies to our services. The Page, The Site and the rest are built by us, with you, and we work with you to get it right within the rounds of changes each service lists on its page. They follow their own row in the table above.
Who owns what
You own what we make for you. Once you have paid in full, the deliverables from your engagement are yours: your brand schema, your board, your marks, your copy, your site. Use them, change them, take them anywhere. We do not license your own identity back to you.
We keep our method. The BRICK and BASE frameworks, our templates, our internal process and anything we built before meeting you remain ours. You are buying the outcome, not the machinery.
We may show the work. We reserve the right to feature finished work in our portfolio, case studies and marketing. If there is a reason you need us not to, tell us and we will agree that in writing.
Everything on this site that is not yours is ours: the writing, the design, the photography and the frameworks. Read it, share it, quote it with credit. Do not repackage it as your own or resell it.
What we need from you
- Give us accurate information. We cannot build an honest identity on inaccurate inputs.
- Have the right to what you send us. If you hand us a logo, photo or copy, you are confirming you are allowed to.
- Do not use the site to break the law, attack it, or scrape it wholesale.
The limits of what we promise
We will do the work properly and to the scope we agreed. What we cannot promise is a business outcome. Brand work changes how you are recognized; it does not guarantee revenue, followers or any particular result, and anyone telling you otherwise is selling something.
The site and its free material are provided as they are. To the extent the law allows, our liability for any claim connected to the site or an engagement is limited to what you actually paid us for that engagement. We are not liable for indirect or consequential losses such as lost profits.
Nothing here removes rights you have by law that cannot be removed.
Other people's services
We use third parties to run parts of this, including Stripe for payments, Shopify for the shop, and the providers listed in our privacy policy. Links out to other sites are not endorsements, and we are not responsible for what happens on them.
Governing law
These terms are governed by the laws of the State of Michigan, United States. If we end up in a dispute, we would both rather talk first, so email hello@stolanacres.com before anything else.
Changes
We may update these terms. When we do, we change this page and the date at the top. Your engagement runs under the terms in force when you booked it, not terms we write afterwards.